Order Cancellation & Change Policy
Last updated: December 4, 2025
This Order Cancellation & Change Policy (the “Policy”) explains how Daoshine (“Daoshine,” “we,” “us,” or “our”) handles customer requests to cancel or modify orders placed through https://daoshine.com (the “Website” or “Site”).
The Website is owned and operated by Matthew Michalak, a sole proprietor, doing business as Daoshine, with a principal place of business at 2411 W 73rd Ave, Merrillville, Indiana 46410, United States.
By placing an order with us, you agree to this Policy, which forms part of our Terms & Conditions as well as our Shipping Policy and Return & Refund Policy. This Policy is intended to provide clear expectations regarding when and how orders may be cancelled or changed.
1. Overview & Order Processing Stages
Once an order is submitted on our Website and payment is successfully authorized, it enters our fulfillment queue. For the purposes of this Policy, the general stages of an order are:
- Order Received: Your order has been placed and payment authorized.
- Processing: We are preparing, picking, packing, or otherwise readying your items for shipment.
- Shipped: Your order has been handed over to the shipping carrier and is in transit.
- Delivered: The carrier has marked your package as delivered to the shipping address on file.
Your ability to cancel or change an order depends on the current stage of the order at the time we receive your request. Because we aim to process orders as quickly as possible, there is only a limited window during which changes or cancellations may be possible.
2. Contacting Us for Order Changes or Cancellations
If you wish to cancel or change your order, please contact us immediately after placing it using the contact details below:
Email: support@daoshine.com
Subject line: “Order Cancellation Request” or “Order Change Request”
When contacting us, please include:
- Your full name.
- Your order number.
- The email address used at checkout.
- A clear description of the requested change or cancellation.
We will review your request and respond as soon as reasonably possible. However, we cannot guarantee that any change or cancellation request can be accommodated once the order has entered processing or shipping.
3. Time Window for Cancellations & Changes (Pre-Processing)
In general, orders can only be modified or cancelled before they enter the processing stage. While exact timing may vary depending on order volume and operational capacity, we recommend that you contact us:
- As soon as possible after you receive your order confirmation email; and
- Preferably within a few hours of placing your order.
If your order has not yet begun processing, we may be able to:
- Cancel the order and issue a refund in accordance with our Return & Refund Policy; or
- Update the shipping address, recipient details, or other limited order information; or
- Modify the items (subject to stock availability) or quantities in your order, with adjustments to the total price charged.
Once an order has moved into the processing stage, it may no longer be possible to cancel or change it, as items may already be selected, packed, or queued for shipment.
4. Orders Already in Processing or Shipped
If your order has already entered processing or has been shipped, we are generally unable to cancel or modify it. In such cases:
- You may need to wait until the order is delivered, and then follow our Return & Refund Policy if you wish to return eligible items.
- We cannot guarantee that carriers can intercept or re-route a package once it is in transit.
For your reference, shipping and transit details are provided in our Shipping Policy, and you may track your shipment (if tracking is provided) using the link or tracking number in your shipping confirmation email.
5. Changes to Shipping Address & Contact Details
You are responsible for entering a complete and accurate shipping address and contact information at checkout. If you realize there is an error, please contact us immediately at support@daoshine.com.
We may be able to update your shipping address or contact details if your order has not yet entered processing or shipping. However:
- We cannot guarantee address changes once an order has been processed or shipped.
- We are not responsible for delays, non-delivery, or additional costs due to incorrect, incomplete, or outdated address information provided by you.
If an order is returned to us due to address issues or delivery failure, it will be handled under our Shipping Policy and Return & Refund Policy (for example, possible re-shipment at your expense or partial refund, where applicable).
6. Changes to Items, Sizes, Colors or Quantities
If you wish to change items in your order (such as switching to a different size, color, or product) or adjust quantities, please contact us as soon as possible after placing your order. Changes may be possible if:
- The order has not yet entered processing or shipping; and
- The requested items are available in stock; and
- Any resulting price difference is confirmed and paid (for higher-priced replacements) or appropriately refunded (for lower-priced replacements) via your original payment method, such as PayPal.
If changes are not possible due to stock limitations or the current stage of your order, we may instead suggest that you receive the original order and then request a return or exchange, where eligible, in accordance with our Return & Refund Policy.
7. Non-Cancellable / Non-Changeable Orders (Special Cases)
Certain types of orders may be partially or fully non-cancellable or non-changeable once submitted, including but not limited to:
- Personalized, customized, or made-to-order products that are produced specifically for you.
- Limited edition or final-sale items clearly marked as such on the product page.
- Orders that have already been submitted to manufacturing or third-party fulfillment partners where cancellation is not possible.
If a product or order type is non-cancellable or non-changeable, we will make reasonable efforts to indicate this clearly on the product page or at checkout. However, please note that all cancellation and change requests remain subject to the operational status of your order at the time your request is received.
8. Our Right to Cancel or Modify Orders (Merchant-Initiated)
We reserve the right, in our sole discretion, to cancel or refuse any order for reasons including, but not limited to:
- Suspected fraudulent or unauthorized activity, based on internal checks or external fraud analysis tools (including those provided by Shopify or payment partners).
- Incorrect product listings, pricing, or promotional errors.
- Items being out of stock, discontinued, or otherwise unavailable.
- Inaccurate or incomplete shipping information that cannot be resolved.
- Violation of our Terms & Conditions or applicable law.
If we cancel an order on our own initiative:
- We will notify you using the contact details provided at checkout; and
- We will issue a full refund for the cancelled order to your original payment method, unless otherwise specified or required by law.
9. Relationship to Return & Refund Policy and Shipping Policy
This Policy governs requests made before and shortly after order placement. Once your order has shipped or been delivered, any request to send items back, receive a refund, or exchange products will be handled under our separate:
- Shipping Policy – for details regarding transit times, shipping costs, delivery issues, and risk of loss; and
- Return & Refund Policy – for details regarding eligibility, conditions, and procedures for returning items and requesting refunds.
These policies are designed to work together to provide transparency about order fulfillment, customer rights, and our responsibilities as the merchant.
10. Payment Method & Refund Timing (For Approved Cancellations)
If your cancellation request is approved before your order has begun processing or shipping, we will issue a refund in accordance with our Return & Refund Policy. Typically:
- Refunds are issued to the original payment method used at checkout (for example, your PayPal account).
- We aim to process approved refunds within approximately 5–10 business days.
- Your bank or payment provider may require additional time to post the refund to your account; this timeframe is beyond our control.
If you have questions about refund timing after a cancellation, we recommend checking your account statement and contacting your payment provider before reaching out to us, as they may be able to provide more detailed information about their internal processing times.
11. Refused Deliveries & Unclaimed Packages
Refusing delivery of a package or failing to collect a package from a carrier or pickup location does not automatically qualify as an approved order cancellation. If a package is returned to us due to refusal, non-collection, or failed delivery attempts, it will be treated as follows:
- We will review the reason for the return and may contact you for clarification.
- Where applicable and in accordance with our Return & Refund Policy, we may offer a partial refund (typically excluding original shipping costs, and possibly return shipping or restocking fees, where permitted by law) or re-ship the order at your expense.
To avoid complications, we recommend accepting deliveries and then following the proper return procedure if you wish to send items back.
12. Fraud Prevention & Security Checks
To protect our customers, our business, and our partners, we may use automated and manual fraud analysis tools (including those provided by Shopify and our payment processors) to review orders that appear suspicious or high-risk. In some cases, this may result in:
- Temporary holds on orders while we verify information.
- Requests for additional verification documentation from you.
- Cancellation of orders that we reasonably believe to be fraudulent or unauthorized.
These actions are taken to ensure a safe and secure shopping environment and to comply with our legal and contractual obligations. Order cancellation decisions made for fraud prevention or security reasons are final, subject to applicable law.
13. Local Law & Consumer Rights
This Policy does not limit any mandatory rights you may have under applicable consumer protection laws in your jurisdiction. Where such laws provide for a cooling-off period, additional cancellation rights, or more favorable terms, those statutory rights will prevail to the extent required by law.
If there is any inconsistency between this Policy and local mandatory laws applicable to you, we will adhere to the requirements of those laws in handling your cancellation or change request.
14. Changes to This Policy
We may update or modify this Order Cancellation & Change Policy from time to time to reflect changes in our internal procedures, our Website, or applicable legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. Any revised Policy will apply to orders placed after the date of publication, unless otherwise required by law.
We encourage you to review this Policy periodically to stay informed about how we handle order cancellations and changes.
15. Contact Information
If you have any questions about this Order Cancellation & Change Policy, or if you wish to submit a cancellation or change request, please contact us at:
Daoshine
Legal Business Name: Matthew Michalak – Sole Proprietor
Business Address: 2411 W 73rd Ave, Merrillville, Indiana 46410, United States
Email: support@daoshine.com
Website: https://daoshine.com