Last updated: December 4, 2025

This Shipping Policy explains how Daoshine (“we,” “us,” or “our”) handles order processing, shipping, delivery, and related matters for purchases made through https://daoshine.com (the “Website” or “Site”).

The Website is owned and operated by Matthew Michalak, a sole proprietor, doing business as Daoshine, with a principal place of business at 2411 W 73rd Ave, Merrillville, Indiana 46410, United States.

By placing an order with us, you agree to the terms described in this Shipping Policy, which forms part of our Terms & Conditions. If you do not agree with this policy, please do not place an order.

1. Shipping Destinations

We currently ship orders to:

• United States – all 50 states and the District of Columbia.
• Canada – most provinces and territories, subject to carrier availability.
• International destinations – selected countries worldwide, subject to carrier coverage and applicable import regulations.

Availability of shipping to specific countries or regions may change over time based on carrier capabilities, service disruptions, or legal restrictions. If shipping is not available to your location, you will be notified at checkout and unable to complete the order for that destination.

2. Shipping Carriers & Methods

We partner with reputable carriers to deliver your order safely and efficiently. Depending on your location and the services available, your order may be shipped via:

• United States Postal Service (USPS)
• United Parcel Service (UPS)
• FedEx
• DHL
• Other reputable regional or international carriers, as appropriate

The shipping method and carrier are selected based on factors such as destination, package weight and size, and service availability. In most cases, you will see available shipping options during checkout and can select from the methods offered.

3. Order Processing Time

“Order processing time” refers to the period between when your order is successfully placed and when it is handed over to the carrier for shipment. This time is separate from transit or delivery time.

Unless otherwise stated on the product page, our typical order processing time is:

• Standard processing: generally within 2–5 business days after the order is placed and payment is confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays and other days when our fulfillment operations may be closed. Orders placed on weekends or holidays will be processed starting on the next business day.

During periods of high order volume (such as holiday seasons, promotions, or special sales events), processing times may be longer. If we expect significant delays, we will make reasonable efforts to communicate them on the Website or by email.

4. Estimated Delivery Times

“Delivery time” or “transit time” refers to the estimated time it takes for your order to travel from our fulfillment location to your shipping address after it has been handed to the carrier. Delivery times are estimates only and are not guaranteed, as they depend on factors beyond our control (such as carrier delays, customs inspections, and local delivery conditions).

Typical estimated delivery timeframes (after processing) are:

Destination	Estimated Transit Time	Notes
United States (Domestic)	Approximately 3–8 business days	May vary by state, carrier, and service level.
Canada	Approximately 7–14 business days	Additional time may be required for customs clearance.
International (selected countries)	Approximately 10–21 business days	Transit time depends on destination and local postal services.

These timeframes are general estimates. Actual delivery times may be shorter or longer, especially during peak seasons, adverse weather conditions, or unforeseen carrier operational issues.

5. Shipping Rates & Fees

We currently use a simple flat-rate shipping structure based on the destination country. Unless otherwise stated on a specific product page or at checkout, the following flat rates apply per order:

Destination	Flat Shipping Rate (USD)	Details
United States	$5.99	Flat rate per order shipped to any U.S. state.
Canada	$9.99	Flat rate per order shipped to Canadian addresses.
International (selected countries)	$15.00	Flat rate per order for eligible international destinations.

Shipping costs are calculated and displayed at checkout based on your shipping address and will be clearly shown before you confirm and pay for your order. By completing your order, you agree to the shipping costs displayed at checkout.

We may offer promotional or discounted shipping from time to time (for example, free shipping over a certain order value). Any such offers will be clearly indicated on the Website or at checkout and may be subject to conditions such as minimum order amounts, specific products, or designated regions.

6. Order Confirmation & Tracking

After you place an order and payment is successfully processed, you will receive an order confirmation email. Once your order has been processed and shipped, we will typically send a shipping confirmation email that may include:

• The carrier used for your shipment.
• A tracking number or tracking link, if provided by the carrier.

Tracking information may take some time to update after the carrier receives the package. If tracking does not appear immediately, please allow some hours or up to one business day for the carrier’s system to refresh.

7. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at the time of purchase. Please carefully review your address, including apartment or unit numbers, postal codes, and recipient names, before submitting your order.

We are not responsible for:

• Delays or non-delivery due to incorrect, incomplete, or outdated addresses provided by you.
• Additional shipping fees incurred for re-shipping due to address errors or failed delivery attempts caused by inaccurate information.

If you realize there is an error in your shipping address after placing your order, please contact us as soon as possible at support@daoshine.com. If your order has not yet been shipped, we will make reasonable efforts to update the address. Once an order has shipped, address changes are generally not possible.

8. Customs, Duties & Import Taxes (International Orders)

For orders shipped outside the United States, your local customs authorities may impose import duties, taxes, and brokerage fees. These charges are not included in the product price or shipping cost shown at checkout, unless explicitly stated otherwise.

You are solely responsible for:

• Understanding and complying with your country’s import regulations.
• Paying any customs duties, VAT/GST, or import taxes assessed by your local authorities.
• Any delays caused by customs inspections or procedures.

We do not control and are not responsible for any additional charges or delays once the package has arrived in your destination country’s customs system.

9. Risk of Loss & Title

Once your order is handed over to the shipping carrier, title and risk of loss for the products pass to you, subject to your rights under mandatory consumer protection laws. This means that delays, damage, or loss occurring in transit are generally the responsibility of the carrier.

However, we want you to have a positive experience and will make reasonable efforts to assist you in resolving delivery issues with the carrier, such as filing claims for lost or damaged packages, where applicable.

10. Delayed, Lost, or Damaged Shipments

While most orders arrive within the estimated delivery time, delays can occur due to factors beyond our control. If your order is significantly delayed, appears lost, or arrives damaged, please:

• Check the tracking information provided to you for any updates or delivery notices.
• Contact the carrier directly with your tracking number to inquire about the shipment.
• Contact us at support@daoshine.com with your order number and details.

For damaged items, please retain all packaging materials and, if possible, provide photos of the damage to help us and the carrier evaluate the issue. Depending on the circumstances and carrier policies, we may offer a replacement, store credit, or refund, consistent with our Returns Policy and applicable law.

11. Failed Delivery, Unclaimed Packages & Returns to Sender

A delivery may fail or be returned to sender for reasons including, but not limited to:

• Incorrect or incomplete shipping address provided by you.
• Recipient unavailable at the time of delivery and no arrangement made for re-delivery or pickup.
• Package not collected from a pickup point or post office within the time limit set by the carrier.
• Refusal to pay applicable customs duties or import taxes (for international orders).

If a package is returned to us due to one of the reasons above, we may:

• Offer to reship the order to an updated address, subject to payment of additional shipping fees; or
• Treat the order in accordance with our Returns Policy, which may include a partial refund (excluding shipping costs and, where applicable, return shipping or restocking fees), as permitted by law.

12. Order Changes & Cancellations (Shipping Impact)

Once an order has been submitted, we begin processing it as quickly as possible. If you need to change or cancel your order, including modifications to the shipping address or shipping method, please contact us immediately at support@daoshine.com.

We cannot guarantee that changes or cancellations can be made once the order has been placed, especially if it has already entered processing or been shipped. If your order has shipped, please refer to our Returns Policy for information on how to proceed.

13. Shipping Restrictions & Limitations

Certain products may be subject to shipping restrictions due to size, weight, material composition, legal regulations, or carrier rules. We may restrict or decline shipments of specific items to certain locations if required by law or carrier policy.

We may also be unable to ship to certain addresses, such as:

• PO Boxes (depending on the carrier and service selected).
• Military or diplomatic addresses where carrier access is limited.
• Regions affected by natural disasters, conflict, or other events disrupting carrier operations.

If we are unable to ship your order as placed, we will notify you and, if necessary, cancel the order and issue a refund.

14. Holiday & Peak Season Considerations

During peak shopping periods (such as major holidays, seasonal sales, or promotional events), carriers may experience higher volumes that can result in extended processing and delivery times. Weather events and other disruptions may further impact delivery.

To reduce the risk of delays, we encourage customers to place orders as early as possible during busy seasons. While we make every effort to dispatch orders promptly, we cannot guarantee delivery by specific dates unless such guarantees are explicitly stated at checkout.

15. Contact Information

If you have any questions or concerns about this Shipping Policy, your order, or delivery status, please contact us:

Daoshine
Legal Business Name: Matthew Michalak – Sole Proprietor
Business Address: 2411 W 73rd Ave, Merrillville, Indiana 46410, United States
Email: support@daoshine.com
Website: https://daoshine.com