Return & Refund Policy

Last updated: December 4, 2025

This Return & Refund Policy explains how Daoshine (“we,” “us,” or “our”) handles returns, refunds, replacements, and exchanges for purchases made through https://daoshine.com (the “Website” or “Site”).

The Website is owned and operated by Matthew Michalak, a sole proprietor, doing business as Daoshine, with a principal place of business at 2411 W 73rd Ave, Merrillville, Indiana 46410, United States.

By placing an order with us, you acknowledge and agree to the terms of this Return & Refund Policy, which forms part of our Terms & Conditions. This policy is designed to be transparent, fair, and compliant with applicable consumer protection and e-commerce regulations.

1. General Return Policy Overview

We want you to be satisfied with your purchase from Daoshine. If you are not fully satisfied, you may be eligible for a return, refund, or replacement under the conditions described below. Our standard policy includes:

  • A limited time window to request a return from the date your order is marked as delivered.
  • Condition requirements for returned items (unused, undamaged, and in original packaging unless defective).
  • Different treatment for returns due to change of mind versus defective, damaged, or incorrect items.

This policy applies to orders shipped to the United States, Canada, and eligible international destinations, subject to local laws and any mandatory consumer rights that may apply in your jurisdiction.

2. Return Eligibility & Timeframe

Unless otherwise stated on the product page, our standard return period is:

  • 30 calendar days from the date your order is shown as delivered by the carrier.

To be eligible for a return (for reasons other than damage or defect), items must generally:

  • Be in the same condition you received them (unused, unwashed, and undamaged).
  • Include all original tags, labels, accessories, and documentation.
  • Be returned in the original packaging or equivalent protective packaging.

Returns requested or received outside the 30-day period may be declined or handled at our discretion, subject to applicable law.

3. Non-Returnable & Restricted Items

For hygiene, safety, legal, or practical reasons, some items may not be eligible for return or may be subject to special conditions. Examples may include (depending on our current catalog):

  • Items marked “Final Sale” or “Non-Returnable” at the time of purchase.
  • Personalized or customized items (e.g., items with custom engravings, monograms, or made-to-order specifications), unless they are defective or damaged upon arrival.
  • Items that are intimate, sanitary, or otherwise unsuitable for return once opened (where indicated on the product page).
  • Gift cards or digital downloads, if offered.

If a product is non-returnable, it will be clearly indicated on the product page or at checkout whenever reasonably possible.

4. Condition of Returned Items & Inspection

All returned items are subject to inspection upon arrival at our designated return location. We reserve the right to refuse a refund or provide a partial refund if:

  • The item shows signs of use, wear, washing, or damage not present at the time of delivery (other than manufacturing defects).
  • Tags, labels, or packaging are missing or significantly damaged, making the item unsuitable for resale, unless the return is due to defect or damage.
  • The return is initiated outside the 30-day return window without a valid legal or contractual basis.

In such cases, we may, at our discretion, return the item to you without issuing a refund, or offer a partial refund or store credit.

5. Return Process – How to Request a Return

To request a return, please follow these steps:

  1. Contact our support team at support@daoshine.com within 30 days of the delivery date.
  2. Include your order number, full name, and email address used at checkout.
  3. Describe the reason for the return (e.g., change of mind, incorrect item, damaged/defective product).
  4. For damaged or defective items, attach clear photos of the product and packaging (if possible) to help us assess the issue.

Once your request is reviewed, we will provide you with instructions on how and where to send your return. Please do not send items back until you have received confirmation and return instructions; unauthorized returns may not be processed.

6. Return Shipping Costs – Who Pays What?

Responsibility for return shipping costs depends on the reason for the return. The general rules are summarized below:

Reason for Return Return Shipping Cost Refund Eligibility
Change of mind / No longer want the item Paid by customer Refund of product price (excluding original shipping), subject to inspection.
Wrong size/color ordered by customer Paid by customer Refund or exchange, subject to product condition and availability.
Damaged or defective item received Generally covered by Daoshine (subject to review) Refund, replacement, or store credit offered in accordance with this Policy.
Incorrect item received due to our error Covered by Daoshine Refund, replacement, or correct item re-sent at no additional cost.

If we provide a prepaid return label for eligible returns, the cost of return shipping may be deducted from your refund where allowed by law and as communicated in advance. For returns where you arrange shipping yourself, we recommend using a trackable service and retaining proof of postage, as we are not responsible for returns that are lost or damaged in transit.

7. Refunds – Method & Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process your refund as follows:

  • Refunds are typically issued to the original payment method used at checkout (for example, your PayPal account).
  • We aim to process approved refunds within approximately 5–10 business days after receiving and inspecting the returned item.
  • Your bank, PayPal, or payment provider may require additional time to post the refund to your account. This timeframe is outside our control.

Original shipping charges are generally non-refundable, except where a return is due to our error (e.g., defective product or incorrect item) or where required by applicable law.

8. Partial Refunds & Restocking (If Applicable)

In some situations, a partial refund or restocking fee may apply, for example where:

  • Returned items show signs of minor use or handling beyond what is reasonably necessary to inspect the product.
  • Packaging or accessories are missing or damaged, but the item remains otherwise sellable.

If a restocking fee or partial refund is applied, we will communicate this clearly in our refund decision. Any such practices will always comply with applicable consumer protection laws.

9. Exchanges & Replacements

We may offer exchanges or replacements for eligible products, subject to stock availability. Common scenarios include:

  • Replacing a defective or damaged item with the same or an equivalent item.
  • Exchanging an item for a different size or color, where available and when the original item is returned in resalable condition.

In some cases, the simplest approach may be to process a refund for the returned item and ask you to place a new order for the desired product. Our support team will advise you on the best option based on your specific situation.

10. Defective, Damaged, or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us as soon as possible—ideally within 7 days of delivery—at support@daoshine.com.

To help us resolve the issue quickly, please provide:

  • Your order number and contact details.
  • A description of the problem (e.g., defect, damage, or incorrect item).
  • Photos clearly showing the issue and, if relevant, the condition of the packaging.

After reviewing the information, we may offer a replacement, a refund, or store credit, and in eligible cases we may cover the cost of return shipping or provide a prepaid return label.

11. Late or Missing Refunds

If you have not received a refund after the processing timeframe communicated by us and your payment provider, please:

  1. Check your payment account (for example, your PayPal account or bank statement) again.
  2. Contact your bank or payment provider; it may take additional time before your refund is officially posted.
  3. If you have done all of this and still have not received your refund, contact us at support@daoshine.com with your order and refund details.

12. Order Cancellations & Relationship to Refunds

If you wish to cancel your order, please contact us as soon as possible at support@daoshine.com. We will attempt to accommodate your request if the order has not yet entered processing or shipment.

If the order has already shipped, it may not be possible to cancel it. In that case, you may need to follow the standard return process once the item is delivered, subject to the terms of this Policy.

13. Chargebacks & Disputes with Payment Providers

We encourage you to contact us directly to resolve any issues with your order before initiating a dispute or chargeback with your payment provider (such as PayPal). We will make reasonable efforts to address your concerns fairly and efficiently.

If you choose to open a dispute or chargeback, we may need to share relevant transaction and communication records with the payment provider to demonstrate how the order was processed and to support our position in the dispute.

14. International Returns & Local Rights

For international orders (outside the United States), returns may involve additional steps and costs, such as higher return shipping fees or customs formalities. Please contact us before sending any international return so we can review options and provide instructions.

This Return & Refund Policy does not limit any mandatory consumer rights you may have under the laws of your country of residence. Where local regulations provide additional rights or require more favorable terms, those rights will prevail to the extent required by law.

15. Policy Updates & Changes

We may update or modify this Return & Refund Policy from time to time to reflect changes in our products, practices, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. Any revised policy will apply to orders placed after the date of publication, unless otherwise required by law.

We encourage you to review this Policy periodically to stay informed about our return and refund practices.

16. Contact Information

If you have any questions or concerns about this Return & Refund Policy, or if you would like to initiate a return request, please contact us:

Daoshine
Legal Business Name: Matthew Michalak – Sole Proprietor
Business Address: 2411 W 73rd Ave, Merrillville, Indiana 46410, United States
Email: support@daoshine.com
Website: https://daoshine.com